Message Client Support
The contact method below is for our existing clients only. Please read the frequently asked support questions below before sending message. If you are not an existing iMarketGrab client and need to contact us, click here.
Service Support FAQ
iLISTINGsync is a very straightforward foundational service. Our team can chat with you, but it’s not necessary as we have a simple, automated “Free Listings Audit” for you to run on your business. Then, if you want to sign up to have us manage your listings, you click the link on our website.
Yes. We can manage 1 location to 1000’s of locations. Contact us if you have multiple locations and we can discuss volume discounts.
This is an ongoing managed service. We always make sure your business listings are in sync with your business information and we monitor your reputation on a daily basis. This is a foundational service that every business must have, it’s not just a one-time thing.
Use us, or use someone else, but it is critical that your business listings are managed and your reputation is monitored on an ongoing basis.
You will be provided a login where you can check all of the calls you receive from us. You get the phone number, time they called, and a recording of the call so you can review how your staff handled the call.
It varies by greatly industry. The averages we see are around 30% (non-emergency services) and 70% (emergency services). This is very general and assumes competitive pricing, good reputation, etc.
All calls are 100% guaranteed to be from real prospects interested in your service.
No. You are never charged more than 1 time per prospect that calls your business through our system.
You are never charged for telemarketers or wrong numbers.
Yes. If a prospect tries to call you and your staff doesn’t pickup the call, that is an internal business operations issue that needs to be addressed. We do have some recommendations to solve this problem.
If this is the case, it is because we have an existing client in your industry and local market, OR we don’t feel that your business is a good fit for our service.
We gain the information for our team to use in the following ways:
- Our consultation call.
- Our monthly “Results Call” together.
- Your website.
- Any other information that your business has published online.
We do not randomly create facts / information about your business. The basis of our content is from information you’ve already created or explained to us during our interactions.
We produce a 3rd party perspective and share it with our media connections that’s highly trusted and effective. This saves you and your staff time because we don’t need any of your additional input to get this done on an ongoing basis.
If you would like to approve each piece of information that we will re-using about your business online, the monthly price will be $1,500 – $2,000 per month for our custom iMEDIArank service. Let us know if you’d like to go this route.
Our iMEDIArank service is a long term lead generation strategy. Yes, we will be able to show you results after one month, but this is not a one time service. The power of our campaigns build overtime and are accumulative, building on one another, month after month.
We do not offer one month partnerships. We partner with businesses that know the value of an ongoing marketing campaign and look at iMEDIArank as affordable and a “no-brainer” when it come to the investment / exclusivity.
Yes, you can cancel at any time. All we ask is that you provide us with a 14-Day cancellation notice (14-Days before your next billing day).
Services will remain active until the current, paid for billing cycle ends, or current lead credits in escrow are used up. Your territory will then be open for us to partner with another business in your industry.
At the end of you current paid billing cycle, we will cancel our management of your listings and you will have full control over them. When we cancel our management, your listing profiles will most likely revert back to how they were prior to us managing them.
The content about your business that we launched will stay online, it will just lose strength overtime because we are not doing anything to manage and promote it. So basically the benefits will diminish, that’s why we recommend partnering with us long term.
Yes, however your territory would have to be available and we would have to approve you as a client since you already cancelled once. Setup fees may also apply. Our goal is to partner with and serve long-term, stable clients.
Company Support FAQ
We know, we’ve thought about taking the phone number off of our website. We’ve heard the “If you’re a real business, I can get a hold of someone when I call the phone number”… we are a “Real Business” getting our clients real results, but we’re often too busy to stop what we’re doing all day long to pick up the phone.
Here’s the deal, we offer incredible services at a very fair price. To offer this pricing, we don’t operate with a large overhead of staff sitting at their desks waiting for a phone call to come in. Our team operates on appointments that are scheduled through our online calendar system or through emails that come in through our support and contact channels.
Please use one of the preferred methods below to reach us, we promise you will get in touch with us!
Interested In Our services? Schedule a “Discovery Call” Click Here
Need Support? firstname.lastname@example.org
Other Inquires: email@example.com
No. We only offer the services listed on our website. We do have alliances with other marketing / branding companies that we will happily refer our clients to for website design, logos, etc.
We can, but right now we are only focused on businesses in the United States.
Yes, we offer each of our iMEDIArank & iLEADwire clients an optional 15-minute monthly “Results Call” in which we can discuss anything related to marketing, business systems, etc.
Yes. Our iLISTINGsync clients receive a monthly report that’s emailed to them.
Our iMEDIArank and iLEADwire clients have a monthly 15-minute “Results Call” where one of our staff reviews the results and current strategy over an online meeting with our client.
Yes, if we determine that your company is a good fit for our services, we can add you to our future client waiting list. We will then contact you as soon as your territory has an opening.
Our territories are defined by city. If the city has a large population (Los Angeles, for example) we define the territories by zip code.
You are billed monthly on the same day that you originally signed up.
iLEADwire clients are billed each time their escrow account gets below a certain level and they need to top-off their Lead Funding Account.
We currently use PayPal and Stripe for all of our payment processing.
No. Click the “No PayPal account? Pay using your credit or debit card” under the login button on the PayPal screen. You can then enter in your payment details, and you don’t need a PayPal account.
You will be emailed a paid receipt once your credit card has been charged each month.
No, we only accept all major credit cards.